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Ordering & Shipping

What items are in stock?

We manage our stock on a daily basis to ensure that the items you see are in stock. Should a item be out of stock, we will notify you immediately when processing the order.

Where do we ship to?

    We proudly serve the South African market and only ship to customers in South Africa.

    How much does delivery cost?

    Delivery is free for orders over R450!

    For all other orders, delivery is R99 countrywide.

    Can I collect my order?

    Whilst we do not maintain physical store fronts in order to minimize costs - Gauteng customers may collect certain products from our suppliers warehouse in Midrand.

    In order to take advantage of this, please send an email to Sales@TheDigitalFactory.co.za to make arrangements.

    How long will shipping take?

    Should you pay by Credit/Cheque card, Instant EFT or Masterpass, we will assemble / pack your order within 1-2 days.

    Should you pay by Internet Banking Transfer from your bank account to ours, we may require 2 business days for the funds to reflect in our account before we assemble your order.

    Thereafter shipping generally takes 1-2 business days from the time we submit the order to the couriers.

    Should you not be happy with the goods delivered, please review our Return Policy and contact us at Help@TheDigitalFactory.co.za